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    i-Learn Training ICT Professional Skills Citrix CXA-100-1I Providing Help Desk Support for Citrix XenApp
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    CWLMS Implementing CiscoWorks LMS v3.0CXA-201 Implementing Citrix XenApp 5.0 for Windows Server 2008

    CXA-100-1I Providing Help Desk Support for Citrix XenApp CXA-100-1I Providing Help Desk Support for Citrix XenApp
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    Duration: 16h

    Overview:
    Students will learn to identify whether more complex issues are related to the XenApp product, the network or directory services. Help desk professionals can transfer cases to the appropriate person.
     
    Outline:  
     
    Lesson 1: Introducing the Citrix Troubleshooting Methodology    
    Introducing the Citrix Troubleshooting Methodology
    Evaluating a Citrix Environment
    Implementing the Troubleshooting Methodology: Practice
    Identifying Citrix Troubleshooting Resources
      
    Lesson 2: Introducing XenApp    
    Citrix XenApp 5.0 Architecture and Communications
    XenApp 5.0 Features   

    Lesson 3: Using Administrative Consoles        
    Management Consoles in XenApp 5.0
    License Management Console
    Access Management Console
    XenApp Advanced Configuration
    Citrix Administrator Accounts and Permissions
    Remote Console Connections
    Session Monitoring   

    Lesson 4: Introducing Published Applications and Resources    
    Published Resources
    Application Streaming 
     
    Lesson 5: Troubleshooting Applications    
    Shadowing Users
    Troubleshooting Common Issues
    Content Redirection
    Troubleshooting Application Streaming  
     
    Lesson 6: Troubleshooting Clients    
    Citrix XenApp Plugins for Windows
    Architecture and Communication
    Citrix XenApp Plugin Installation
    Citrix XenApp Plugin Usage
    ICA Sessions
    Troubleshooting ICA Session Connectivity 
     
    Lesson 7: Troubleshooting Policies    
    Architecture and Communication
    Active Directory Policies
    XenApp Policies
    Troubleshooting Policies   

    Lesson 8: Troubleshooting Printing    
    Architecture and Communication
    Print Drivers
    Print Settings
    Driver Management
    Troubleshooting Common Printing Issues
    Troubleshooting Slow Printing Across a WAN
    Identifying Potential Issues 
     
    Lesson 9: Troubleshooting Web Interface    
    Web Interface Architecture and Communications
    Securing Communication from the Client to Web Interface
    Troubleshooting Authentication
    Troubleshooting Common Errors
    Using the Secure Gateway Management Console    




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