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C6293 Troubleshooting and Supporting Windows 7 in the Enterprise C6293 Troubleshooting and Supporting Windows 7 in the Enterprise
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Duration: 24h

Overview:
This course teaches students with experience in Windows XP and Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

Who Should Attend:
The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

At Course Completion:
After completing this course, students will be able to troubleshoot: - Startup issues on a computer with Windows 7 installed. - Issues related to the application of Group Policy. - Issues related to hardware devices and device drivers. - Issues related to network connectivity. - Remote connectivity issues. - User profile and logon script issues. - Issues related to security systems such as Encrypting File Systems (EFS), BitLocker, and file permissions. - Issues related to operating system features and applications. - Issues related to performance.

Prerequisite(s) or equivalent knowledge:
6420 Fundamentals of Windows Server 2008
6292 Installing and Configuring Windows 7 Client
 
Outline:
  
Lesson 1: Resolving Startup Issues    
Overview of the Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Troubleshooting Issues with Operating System Services
Lab : Resolving Startup Issues   

Lesson 2: Using Group Policy to Centralize Configuration    
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues
Lab : Using Group Policy to Centralize Configuration   

Lesson 3: Resolving Issues for Hardware Devices and Device Drivers    
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Troubleshooting Failures of Device Drivers
Lab : Resolving Issues for Hardware Devices and Device Drivers   

Lesson 4: Resolving Network Connectivity Issues    
Determining Network Settings
Troubleshooting Issues with Network Connectivity
Lab : Resolving Network Connectivity Issues   

Lesson 5: Resolving Remote Connectivity Issues    
Troubleshooting VPN Connectivity Issues
Using Remote Desktop
Troubleshooting User Issues by Using Remote Assistance
Troubleshooting NAP Issues
Troubleshooting DirectAccess Issues
Lab : Resolving Remote Connectivity Issues   

Lesson 6: Resolving Issues with Logon and Resource Access    
Troubleshooting Issues with User Logon
Troubleshooting Issues with User Profiles
Troubleshooting Issues with File Access
Troubleshooting Issues with Printer Access
Lab : Resolving Issues with Logon and Resource Access   

Lesson 7: Resolving Issues Related to Security    
Recovering Files Encrypted by EFS
Recovering Drives Encrypted by BitLocker
Troubleshooting Issues with Internet Explorer and Content Access
Troubleshooting Issues with File Permissions
Lab : Resolving Issues Related to Security   

Lesson 8: Resolving Issues Related to Operating Systems and Applications    
Troubleshooting Issues with Application Installation
Troubleshooting Issues with Application Operations
Applying Application and Windows Updates
Lab : Resolving Issues Related to Operating Systems and Applications   

Lesson 9: Resolving Performance-Related Issues    
Configuring Performance Options in Windows 7
Monitoring Reliability and Performance
Overview of Event Viewer
Lab : Resolving Performance-Related Issues   

Lesson 10: Appendix A: Implementing a Troubleshooting Methodology    
Introduction to the Enterprise Desktop Support Technician Job Role
Overview of Troubleshooting Steps    




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