Duration: 40 Hours
Overview:
The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process.
Who Should Attend:
Channel Partner / Reseller Customer Employee
At Course Completion:
Upon completing this course, you will be able to meet these objectives: - Plan and document the most commonly performed maintenance functions in complex enterprise networks - Develop a troubleshooting process to identify and resolve problems in complex enterprise networks - Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks - Practice maintenance procedures and fault resolution in switching based environments - Practice maintenance procedures and fault resolution in complex, routing based, secure environments The Technical Features of this Course are as follows: - Troubleshooting VLANs - Troubleshooting EIGRP - Troubleshooting OSPF - Troubleshooting BGP - Troubleshooting Security Features Associated Certification: CCNP
Prerequisite(s) or equivalent knowledge:
Cisco® Interconnecting Cisco® Networking Devices Part 1 (ICND1)
Cisco® Interconnecting Cisco® Networking Devices Part 2 (ICND2)
Cisco® Implementing Cisco® Switched Networks (SWITCH)
Cisco® Implementing Cisco® IP Routing (ROUTE)
Prerequisite Comments:
In addition to CCNA® certification, it is recommended that the student have practical experience in installing, operating, and maintaining Cisco routers and switches in an enterprise environment. Students should also have knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) and Implementing Cisco IP Routing (ROUTE) courses or equivalent skills and knowledge.
Outline:
Lesson 1: Planning Maintenance for Complex Networks - Applying Maintenance Methodologies
- Common Maintenance Processes and Procedures
- Network Maintenance Tools, Applications, and Resources
- Lab 1-1: Lab Access
Lesson 2: Planning Troubleshooting Processes for Complex Enterprise Networks - Lab 2-1: Introduction to Troubleshooting
- Lab 2-1 Debrief
- Applying Troubleshooting Methodologies
- Planning and Implementing Troubleshooting Procedures
- Integrating Troubleshooting into the Network Maintenance Process
Lesson 3: Maintenance and Troubleshooting Tools and Applications - Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
- Using Specialized Maintenance and Troubleshooting Tools
- Lab 3-1: Maintenance and Troubleshooting Tools
- Lab 3-1 Debrief
Lesson 4: Maintaining and Troubleshooting Campus Switching-Based Solutions - Troubleshooting VLANs
- Troubleshooting Spanning Tree
- Lab 4-1: Layer 2 Connectivity and Spanning Tree
- Lab 4-1 Debrief
- Troubleshooting Switched Virtual Interfaces and Inter-VLAN Routing
- Troubleshooting First Hop Redundancy Protocols
- Lab 4-2: Layer 3 Switching and First-Hop Redundancy
- Lab 4-2 Debrief
- Troubleshooting Performance Problems on Switches
- Preview E-Learning on Troubleshooting Performance Problems, Wireless, Voice, Video, and Multicast
Lesson 5: Maintaining and Troubleshooting Routing-Based Solutions - Troubleshooting Network Layer Connectivity
- Troubleshooting EIGRP
- Lab 5-1: Layer 3 Connectivity and EIGRP
- Lab 5-1 Debrief
- Troubleshooting OSPF
- Troubleshooting Route Redistribution
- Lab 5-2: OSPF and Route Redistribution
- Lab 5-2 Debrief
- Troubleshooting BGP
- Lab 5-3: Border Gateway Protocol
- Lab 5-3 Debrief
- Troubleshooting Performance Problems on Routers
- Lab 5-4: Router Performance
- Lab 5-4 Debrief
- Preview E-Learning on Troubleshooting NAT, DHCP, and Other Protocols
Lesson 6: Maintaining and Troubleshooting Network Security Solutions - Troubleshooting Security Features
- Lab 6-1: Introduction to Network Security
- Lab 6-1 Debrief
- Security Features Review
- Lab 6-2: Cisco IOS Security Features
- Lab 6-2 Debrief
- Preview of E-Learning products for Maintaining and Troubleshooting Network Applications Services and Troubleshooting Branch Office and Remote Worker Problems
Lesson 7: Maintaining and Troubleshooting Integrated, Complex Enterprise Networks - Troubleshooting Complex Environments
- Lab 7-1: Troubleshooting Complex Environments
- Lab 7-1 Debrief
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