CAPPS Cisco® Integrating Cisco® Unified Communications Applications v8.0

Duration:40h

Overview:
Students learn the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms.

Who Should Attend:
Channel Partner / Reseller Customer Employee

At Course Completion:
Skills the Student will Learn - Describe voice-mail integration options and requirements. - Cisco Unity Connection in a Cisco Unified Communications Manager deployment. - Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment. - Implement voice-mail networking using VPIM. - Implement Cisco Unified Presence and Cisco Unified Personal Communicator. Technical Features of the Course - Cisco Unity Connection system settings, partitions and search spaces - Cisco Unity Connection call management - Cisco Unity Express system settings, users and auto attendant - VPIM - Cisco Unified Presence features and Cisco Unified Personal Communicator Certification CAPPS v8.0 is part of the CCNP Voice track (CAPPS v8.0 exam is 642-467 CAPPS v8.0)
Prerequisite(s) or equivalent knowledge:
Cisco® Interconnecting Cisco® Networking Devices Part 1 (ICND1)
Cisco® Interconnecting Cisco® Networking Devices Part 2 (ICND2)
Cisco® Introducing Cisco® Voice and Unified Communications Administration v8.0 (ICOMM)

Prerequisite Comments:
The knowledge and skills that a learner must have before attending this course are as follows: • Working knowledge of converged voice and data networks. • Basic knowledge of Cisco IOS gateways. • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection. • Cisco CCNA certification recommended prerequisite.
 
Outline:  

 
Lesson 1: Introduction to Voice Mail    
Voice Mail Integration Overview
General Requirements for Voice-Mail Integration  

Lesson 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment    
Integration with Cisco Unified Communications Manager
Configuring the Cisco Unity Connection System
Using Cisco Unity Connection Partitions and Search Spaces
Implementing Cisco Unity Connection Call Management
Configuring Cisco Unity Connection Users
Monitoring and Troubleshooting Cisco Unity Connection
Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Lab 2-2: Configuring Cisco Unity Connection System Settings
Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces
Lab 2-4: Implementing Cisco Unity Connection Call Management
Lab 2-5: Configuring Cisco Unity Connection Users
Lab 2-6: Troubleshooting Cisco Unity Connection    

Lesson 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment    
Understanding Cisco Unity Express
Cisco Unity Express Integration with Cisco Unified Communications Manager Express
Configuring the Cisco Unity Express System
Configuring Cisco Unity Express User Accounts
Understanding Cisco Unity Express AutoAttendant
Troubleshooting Cisco Unity Express
Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Lab 3-2: Configuring Cisco Unity Express System Settings
Lab 3-3: Configuring Cisco Unity Express Users
Lab 3-4: Implementing Cisco Unity Express AutoAttendant
Lab 3-5: Troubleshooting Cisco Unity Express 
  
Lesson 4: Voice Profile for Internet Mail Implementation    
Understanding VPIM
Implementing VPIM in Cisco Unity Connection
Implementing VPIM in Cisco Unity Express
Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express    

Lesson 5: Cisco Unified Presence Implementation    
Understanding Cisco Unified Presence
Understanding Cisco Unified Presence Components and Communication Flows
Integrating Cisco Unified Presence
Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
Verifying and Troubleshooting Tools for Cisco Unified Presence Components
Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager
Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components