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TVOICE Cisco® Troubleshooting Cisco® Unified Communications TVOICE Cisco® Troubleshooting Cisco® Unified Communications
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Duration: 40h

Overview:
Students learn the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments.

Who Should Attend:
Channel Partner / Reseller Customer Employee

At Course Completion:
Skills the Student will Learn - Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager. - Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown. - Solve the common issues of an SAF-enabled network and CCD. - Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications. - Troubleshoot voice quality issues and issues that are related to media resources. Technical Features of the Course - Gateway, endpoint registration and call setup issues - Database and LDAP issues - Single-site, multi-site, on-net and off-net callilng issues - SAF and CCD issues - Voice quality and media resources issues Certification TVOICE v8.0 is part of the CCNP Voice track (TVOICE v8.0 exam is 642-427 TVOICE v8.0)

Prerequisite(s) or equivalent knowledge:
Cisco® Interconnecting Cisco® Networking Devices Part 1 (ICND1)
Cisco® Interconnecting Cisco® Networking Devices Part 2 (ICND2)
Cisco® Introducing Cisco® Voice and Unified Communications Administration v8.0 (ICOMM)
Prerequisite Comments:
The knowledge and skills that a learner must have before attending this course are as follows: • Working knowledge of converged voice and data networks. • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways. • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
 
Outline:   

Lesson 1: Introduction to Troubleshooting Cisco Unified Communications Solutions   
Identifying Cisco Unified Communications Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools  

Lesson 2: Cisco Unified Communications Manager Troubleshooting   
Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues
Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
Lab 2-2: Troubleshooting LDAP Integration Issues    

Lesson 3: Troubleshooting Call Setup Issues   
Examining Call Setup Issues and Causes
Troubleshooting On-Premises Single-Site Calling Issues
Troubleshooting On-Net Multisite Calling Issues
Troubleshooting Off-Net Calling Issues
Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
Lab 3-3: Troubleshooting Off-Net Calling Issues    

Lesson 4: SAF and CCD Issues   
Troubleshooting SAF
Troubleshooting CCD
Lab 3-4: Troubleshooting Globalized Call Routing Issues
Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
   
Lesson 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues   
Troubleshooting Device Mobility Issues
Troubleshooting Cisco Extension Mobility Issues
Troubleshooting Cisco Unified Mobility Issues
Troubleshooting Cisco Unified Communications Manager Native Presence Issues
Lab 5-1: Troubleshooting Device Mobility Issues
Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
   
Lesson 6: Voice Quality and Media Resources Issues   
Troubleshooting MOH Issues
Troubleshooting MTP Issues
Troubleshooting Issues with Conferences
Troubleshooting Transcoder Issues
Troubleshooting Issues with RSVP Agents
Troubleshooting Voice Quality Issues
Lab 6-1: Troubleshooting MOH Issues
Lab 6-2: Troubleshooting Transcoder Issues
Lab 6-3: Troubleshooting Issues with RSVP Agents    






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