Duration: 5 days
Course Description: Target Student: This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating systems, who wish to increase their knowledge and understanding of networking concepts and skills to prepare for a career in network support or administration, or to prepare for the CompTIA Network+ certification, 2005 objectives (exam number N10-003) A typical student in the CompTIA Network+ Certification course should have nine months or more of professional computer support experience as a PC technician or help desk technician Network experience is helpful but not required; A+ certification or the equivalent skills and knowledge is helpful but not required
Course Prerequisites: An introductory course in a Windows operating system, or equivalent skills and knowledge, is CompTIA A+ certification, or the equivalent skills and knowledge, is helpful but not required
Lesson 1: Network Theory A Networking Terminology
Networks
Servers
Clients
Peers
Host Computers
Terminals
Authentication
Encryption
Network Directories
Networking Standards
Standards Organizations
B Network Building Blocks
Nodes
The Network Backbone
Segments
Subnets
C Standard Network Models
Network Models
Centralized Computing Networks
Client/Server Networks
Peer-to-Peer Networks
Mixed Mode Networks
D Network Topologies
Topology
Physical Bus Topology
Physical Star Topology
Physical Ring Topology
Physical Mesh Topology
Hybrid Topology
Logical Bus Topology
Logical Ring Topology
E Network Categories
Local Area Networks (LAN)
Wide Area Networks (WAN)
Metropolitan, Campus, and Other Network Coverage Areas
The Internet
Intranets
Extranets
Enterprise Networks
Lesson 2: Network Communications Methods A Transmission Methods
Unicast Transmission
Broadcast Transmission
Multicast Transmission
B Media Access Methods
Media Access Methods
Multiplexed Media Access
Polling
Token-Based Media Access
Carrier Sense Multiple Access/Collision Detection (CSMA/CD)
Carrier Sense Multiple Access/Collision Avoidance (CSMA/CA)
Contention Domains
C Signaling Methods
Analog Signals
Digital Signals
Modulation and Demodulation
Digital Data Transmission
Serial Data Transmission
Parallel Data Transmission
Baseband Transmissions
Broadband Transmissions
Lesson 3: Network Data Delivery A Data Addressing and Delivery
MACAddress
Network Address
Network Names
Packets
B Network Connection Mechanisms
Simplex Mode
Half Duplex Mode
Full Duplex Mode
Point-to-Point Connections
Multipoint Connections
Radiated Connections
Connection Services
C Reliable Delivery Techniques
Error Detection
Parity
Cyclic Redundancy Check
Flow Control
Lesson 4: Network Media and Hardware A Bounded Network Media
Media Types
Copper Media
Coaxial Cable and Connector Types
Twisted Pair Cable
UTP vs STP Cable
Twisted Pair Cable Categories
Twisted Pair Connectors
Fiber Optic Cable
Fiber Optic Cable Mode Types
Fiber Connectors
IEEE 1394
Plenum and PVC Cables
B Unbounded Network Media
Wireless Communication
Radio Networking
Infrared Transmission
Microwave Transmission
C Noise
Electrical Noise
Shielding
Differential Signalling
Noise Control with Twisted Pair
Termination
Grounding
Media Installation Techniques
D Network Connectivity
Network Interface Cards (NICs)
Transceivers
Premise Wiring
Repeaters
Hubs
Switches
Bridges
Routers
Wireless Access Points
Gateways
Lesson 5: Network Implementations A The OSI Model
The OSI Model
The OSI Layers
The OSI Process
B Client Network Resource Access
Network Resources
Network Browsing
Network Searching
C Ethernet Networks
Ethernet
Switched Ethernet
Ethernet Frames
The IEEE 802x Standard
8023 Standards
8022 Standards
The 10Base Standards
D Token Ring Networks
Token Ring Standards
Token States
Multi Station Access Units (MSAUs)
Token Ring Failure Recovery
Beaconing
E Fiber Distributed Data Interface (FDDI) Networks
FDDI
FDDI Connection Devices
FDDI Failure Recovery
FWireless Technologies and Standards
When to UseWireless Technologies
What Is aWAP?
The IEEE 80211 Standard
80211 Modes
Bluetooth
Lesson 6: Networking with TCP/IP
A Families of
Network Protocols
Network- and Transport-Layer Protocols
Application-, Presentation-, and Session-Layer Protocols
Protocol Bindings
B The TCP/IP Protocol
TCP/IP
The IP Address
Binary and Decimal Conversion
The Subnet Mask
Subnet Mask Structure
Binary ANDing
Distinguishing Local and Remote Addresses
The Default Gateway
IP Address Assignment Rules
C Default IP
The ICANN
IP Address Classes
Private Nonroutable Addresses
D Custom IP Addresses
TCP/IP Subnets
Custom Subnet Masks
Limitations on Default IP Addresses
Variable Length Subnet Masks (VLSMs)
Classless Inter Domain Routing (CIDR)
E The TCP/IP Protocol Suite
The TCP/IP Network Model
Layers in the TCP/IP Protocol Suite
TCP and UDP Transport Protocols
The Internet Protocol (IP)
The Address Resolution Protocol (ARP)
The Internet Control Message Protocol (ICMP)
The Internet Group Management Protocol (IGMP)
Ports
Sockets
Lesson 7: TCP/IP Services A IP Address Assignment
Static and Dynamic Addressing
Static IP Address Assignment
Dynamic Host Configuration Protocol (DHCP)
The DHCP Lease Process
Automatic Private IP Addressing (APIPA)
The Ping Utility
IP Configuration Utilities
B Host Name Resolution
Host Names
The Domain Name System (DNS)
The DNS Hierarchy
The DNS Name Resolution Process
The HOSTS File
C NetBIOS Name Resolution
NetBIOS Names
NetBIOS Broadcast Name Resolution
Windows Internet Name Service (WINS)
The WINS Name Registration Process
The LMHOSTS File
The NetBIOS Name Resolution Process
Non-WINS Clients
WINS Proxy Agents
D TCP/IP Utilities
The Tracert Utility
The Netstat Utility
The Nbtstat Utility
The Nslookup Utility
The Arp Utility
E TCP/IP Upper-Layer Services
File Transfer Protocol (FTP)
Telnet
Network Time Protocol (NTP)
Simple Mail Transfer Protocol (SMTP)
Post Office Protocol Version 3 (POP3)
Internet Mail Access Protocol (IMAP4)
Network News Transfer Protocol (NNTP)
Hypertext Transfer Protocol (HTTP)
HTTPS
F TCP/IP Interoperability Services
Line Printer Remote (LPR) and Line Printer Daemon (LPD)
Network File System (NFS)
Secure Shell (SSH)
Secure Copy Protocol (SCP)
Server Message Block (SMB)
Lightweight Directory Access Protocol (LDAP)
Simple Network Management Protocol (SNMP)
Zeroconf (Zero Configuration Networking)
Lesson 8: Other Network Protocols A The NetBEUI
NetBEUI
B The IPX/SPX Protocol
IPX/SPX
IPX/SPX Node Addresses
IPX/SPX Server Addresses
IPX Frame Types
C The AppleTalk Protocol
AppleTalk
AppleTalk Addressing
The AppleTalk Protocol Suite
AppleTalk and TCP/IP Interoperability
D The IP Version 6 (IPv6) Protocol
The IP Version 4 (IPv4) Address Space
IPv6
IPv6 Addresses
Lesson 9: Local Area Network (LAN) Infrastracture
A Bridges and
The Bridge Routing Table
Bridge Broadcasting
Types of Bridges
Switch Performance
B IP Routing Topology
The Routing Process
Autonomous Systems (AS)
Router Roles in Autonomous Systems
C Static IP
Routing Tables
Routing Entry Components
Routing Table Entries
D Dynamic IP Routing
Dynamic Routing
Distance-Vector Routing
Link-State Routing
Convergence
Count-to-Infinity Loops
Routing Loops
Router Discovery Protocols
E Controlling Data Movement with Filters and
Data Filtering with Routers
Virtual LANs (VLANs)
VLAN Switch Functions
Layer 2 VLAN Operation
Layer 3 VLAN Operation
Routing in a VLAN
Lesson 10: Wide Areanetwork (WAN) Infrastracture AWAN Switching Technologies
Circuit Switching Networks
Virtual Circuits
Packet Switching Networks
Cell Switching Networks
BWAN Transmission Technologies
Dial-Up Connections
Dedicated and Leased Data Lines
Integrated Services Digital Network (ISDN)
Cable Access
Digital Subscriber Line (DSL)
X25 Switched Networks
Frame Relay
Asynchronous Transfer Mode (ATM)
T-Carrier Systems
Synchronous Optical Network (SONET)
SONET Network Components
UnboundedWAN Media
CWAN Connectivity Methods
Multiplexers inWAN Connectivity
Channel Service Unit/Data Service Unit (CSU/DSU)
Telephone Modem Standards
Internet Connection Sharing (ICS)
D Voice Over Data Systems
Voice Over Data Systems
Voice Over IP (VoIP)
Lesson 11: Network Security
A Network Threats
Unauthorized Access
Data Theft
Password Attacks
Brute Force Password Attacks
Trojan Horse Attacks
Spoofing Attacks
The Spoofing Process
Session Hijacking Attacks
Man-in-the-Middle Attacks
Denial of Service (DoS) Attacks
Distributed Denial of Service (DDoS) Attacks
Viruses
Social Engineering Attacks
Data Protection
B Virus Protection
Virus Infection Methods
Virus Types
Antivirus Software
Updating Virus Definitions
Internet Email Virus Protection
C Local Security
Share-Level and User-Level Security
Rights
Permissions
The NTFS File System
Users and Groups
Effective Permissions
Share and File System Permissions
D Network Authentication Methods
Strong Passwords
Kerberos
The Kerberos Process
Extensible Authentication Protocol (EAP)
E Data Encryption
Key-Based Encryption Systems
Data Encryption Standard (DES)
Digital Certificates
Public Key Infrastructure (PKI)
The Certificate Encryption Process
The Certificate Authentication Process
IP Security (IPSec)
IPSec Levels
IPSec Policies
Secure Sockets Layer (SSL)
The SSL Process
F Internet Security
Network Address Translation (NAT)
The NAT Process
Firewalls
Demilitarized Zones (DMZs)
Internet Proxies
Website Caching
Web Proxy Features
Lesson 12: Remote Networking A Remote Network Architectures
Remote Networking
Remote Access Networking
Remote Access Services (RAS) Servers
Remote Control Networking
Terminal Services
B Terminal Services Implementations
Thin Clients
Thin Client Components
Microsoft Terminal Services
Windows Terminal Services Features
Citrix MetaFrame
Web-Based Remote Access
C Remote Access Networking Implementations
Remote Access Protocols
Serial Line Internet Protocol (SLIP)
Point-to-Point Protocol (PPP)
The Remote Access Authentication Process
Password Authentication Protocol (PAP)
Challenge Handshake Authentication Protocol (CHAP)
The CHAP Process
Remote Authentication Dial-In User Service (RADIUS)
D Virtual Private Networking
Tunneling
VPNs
Point-to-Point Tunneling Protocol (PPTP)
Layer Two Tunneling Protocol (L2TP)
VPN Data Encryption
VPN Types
Lesson 13: Disaster Recovery A Planning for Disaster Recovery
Disasters and Disaster Recovery
Disaster Categories
Disaster Recovery Plans
Responsible Individuals
Critical Hardware and Software Inventory
The Network Reconstruction Plan
B Data Backup
Backup Policies
Backup Media Types
Rotation Methods
Backup Types
Data Backup System Maintenance
Specialized Data Backups
C Fault Tolerance Methods
Fault
Uninterruptible Power Supplies (UPSs)
Partitions
Redundant Array of Independent Disks (RAID) Standards
Striping (RAID Level 0)
Mirroring or Duplexing (RAID Level 1)
Striping with Parity Spread Across Multiple Drives (RAID Level 5)
Link Redundancy
Enterprise Fault Tolerance
Lesson 14: Network Data Storage
A Enterprise Data Storage Techniques
High Availability
Scalability
Distributed Storage Systems
High Performance Drive Arrays
B Clustering
Clusters
Active/Active Clustering
Active/Passive Clustering
Fault-Tolerant Clustering
C Network-Attached Storage (NAS)
NAS Systems
NAS Operating Systems and Protocols
NAS Connection Options
D Storage Area Network (SAN) Implementations
Storage Area Networks
Fibre Channel
Fibre Channel Topologies
SANs over TCP/IP
Lesson 15: Network Operating Systems
A Microsoft Operating Systems
Windows Server 2003
Windows XP
Active Directory
The Active Directory Structure
Workgroup Membership
Domain Membership
Windows File Systems
OtherWindows Servers
OlderWindows Server Versions
B Novell NetWare
NetWare 6x
NetWare Loadable Modules (NLMs)
Novell eDirectory
The eDirectory Tree Structure
Novell Client Software
Novell Storage Services (NSS)
Novell Distributed Print Services (NDPS)
Early NetWare Versions
C UNIX and Linux Operating Systems
UNIX
The UNIX System Architecture
Open Standards
Linux
Linux Distributions
Linux Server Applications
D Macintosh Networking
The Macintosh Operating System (Mac OS X)
Mac OS X Server
Macintosh Network Security
Lesson 16: Network Troubleshooting A Troubleshooting Models
Troubleshooting
Troubleshooting Models
The CompTIA Network+ Troubleshooting Model
Establishing the Symptoms and Potential Causes
Identifying the Affected Area
Establishing What Has Changed
Selecting the Most Probable Cause
Implementing an Action Plan and Solution
Testing the Result
Identifying the Results and Effects
Documenting the Solution and Process
B TCP/IP Troubleshooting Utilities
Troubleshooting with IP Configuration Utilities
Troubleshooting with Ping
Troubleshooting with Tracert
Troubleshooting with Arp
Troubleshooting with Telnet
Troubleshooting with Nbtstat
Troubleshooting with Netstat
Troubleshooting with FTP
Troubleshooting with Nslookup
C Hardware Troubleshooting Tools
Network Technician’s Hand Tools
Electrical Safety Rules
Wire Crimpers
Punch Down Tools
Circuit Testers
Voltmeters
Cable Testers
Crossover Cables
Hardware Loopback Plugs
LED Indicator Lights
Tone Generators and Tone Locators
D System Monitoring Tools
Performance Monitors
Protocol Analyzers
The Protocol Analysis Process
E Network Baselining
Network Baselines
The Baseline Process
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